Privacy policy

When you shop with us or create an account, we collect details such as your name, email, phone number, delivery address, and order history. If you pay online, payments are handled securely by our payment partners — we never store your full card details.

• To process and deliver your orders.
• To send order updates and respond to your enquiries.
• To improve our products, website, and customer experience.
• To send offers and updates — only if you've opted in. You can unsubscribe at any time.

We share your details only with the partners needed to fulfil your order — delivery couriers (Pathao, RedX, Steadfast, Paperfly) and payment gateways (bKash, Nagad, SSLCommerz). We never sell your personal data to third parties.

We use industry-standard safeguards to protect your information. Access is restricted to authorised staff, and sensitive data is transmitted over encrypted connections.

You may request access to, correction of, or deletion of your personal data at any time. To make a request, email hello@urbannest.comand we'll respond promptly.